Refund & Cancellation Policy

Radar, Radar Plus, and Concierge subscriptions are billed monthly and renew automatically each month until canceled. The price and billing interval are shown before checkout. Your renewal date appears in your account billing information and Stripe Customer Portal.

Sign in, open the plan or account billing controls, choose Manage Billing, and select Cancel Subscription. Cancellation is scheduled for the end of your current paid billing period. You keep paid access until the cancellation date and will not be charged for the next month.

Subscription charges are generally nonrefundable once a billing period begins because access and monthly service capacity are made available immediately. We do not normally issue partial-month or unused-time refunds. If a duplicate charge, billing error, or service failure is attributable to us, submit a request through Support within 14 days of the charge so we can investigate. Nothing in this policy limits refund rights that cannot legally be waived.

Concierge reserves monthly research capacity and includes the paid software features. Canceling stops future renewals but does not require a refund for work already completed, research capacity already reserved, or the current billing period. Verified leads are opportunities, not guaranteed customers or sales.

If a payment fails, Stripe may retry the payment and we may notify you. Access can be limited or suspended while payment remains overdue. Updating your payment method does not itself cancel your subscription. Any approved refund is returned to the original payment method, and processing time depends on the payment provider.

Use the Support page for a billing question, suspected duplicate charge, or trouble accessing Manage Billing. Include the email address on your account, but never send a full card number or password.